Contact Us
Got a question about a sweepstakes casino review, spotted something on amerifirst.us that needs a second look, or want to suggest an operator we haven't covered yet? This page explains how to reach us and what we can (and can't) help with.
What we can help with
New Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're happy to hear from readers about:
- Corrections — if an offer, redemption threshold, eligible-state list or other detail on one of our reviews looks out of date, tell us and we'll check it
- Feedback on how we rank and describe platforms like Crown Coins, SplashCoins, Casino.Click and the other sites listed here
- Suggestions for sweepstakes casinos we haven't reviewed yet
- General questions about how the sweepstakes model works, including Gold Coins versus Sweepstakes Coins
- Reports of broken links, outdated promotions or anything that doesn't match what an operator's own terms say
What we can't help with
We don't operate any of the casinos we review, so we're not able to assist with account-specific issues. If you need help with any of the following, you'll need to contact the operator directly through the support channel on their own site or app:
- Account registration, login problems or password resets
- Identity verification (KYC) during a redemption request
- The status of a specific Sweepstakes Coins redemption or prize payout
- Refunds, billing disputes or Gold Coin purchases
- Closing or self-excluding from an account
Each operator publishes its own terms and conditions, eligible states, minimum redemption thresholds and verification requirements — those details sit with the operator, not with us, and we'd rather point you to the right place than guess on their behalf.
Before you reach out about eligibility or redemptions
A lot of the messages we get are variations on "can I play this where I live" or "why hasn't my redemption gone through." A few things worth checking first:
- Availability varies by state, and operators regularly adjust which states they serve — check the operator's current terms rather than relying on an older review
- Most platforms require identity verification (a government-issued photo ID, and sometimes proof of address) before any Sweepstakes Coins redemption is processed
- Redemptions usually carry a minimum threshold and a processing window that the operator sets — this is stated in their terms, not on our site
- Prize redemptions may have tax implications; keeping your own records and checking official guidance is sensible if you redeem regularly
If you're weighing up which sites are worth your time in the first place, our reviews of top-rated sites break down how we compare welcome offers, coin packages and redemption terms across the platforms we cover.
How we're funded
New Sweepstakes Casinos may earn a commission when a reader signs up with an operator through a link on this site. That relationship never decides how a platform is ranked or reviewed — ratings reflect our own research into game libraries, coin structures, redemption terms and state availability, and we say so plainly when a site falls short in any of those areas.
A note on responsible play
Sweepstakes casinos use a promotional model rather than traditional real-money wagering, but the games themselves still involve chance, and outcomes are never guaranteed. If you or someone you know needs support around gaming habits, our Responsible Gambling page has resources worth reading before you sign up anywhere.
Read more before you get in touch
If your question is really about how the site works, our legal disclosures or how we operate as a publisher, you may find the answer already covered on our About Us page or in our Terms and Conditions. Both are worth a quick read if you're new to sweepstakes casinos or new to New Sweepstakes Casinos.
We read every message that comes through, though as an independent research site we can't guarantee an instant reply. If your question relates to a specific operator account, going straight to that operator's own support team will usually get you a faster answer than waiting on us.